Legal

Terms of service

Our experience has shown us the necessity of outlining everything in precise detail within the fine print, ensuring clarity for everyone using the service regarding what is and isn't acceptable to us.

We've crafted our terms and conditions to be comprehensible to 'normal people'. Here are the main points you agree to when using our service:

1. 1. Don't do anything your mother wouldn't approve of - we frown upon sleazy, illegal, or scammy activities. We don't actively monitor your content (see our privacy policy), but if we encounter something or receive a complaint that raises concerns, we might close down your account.
2. 2. Don't try and game our pricing system to get more than what we consider fair use - our accounts are intended for use on a 'per business' basis. Attempting to resell our service to other businesses using a single Bookable account is not acceptable.
3. 3. We promise to work diligently to keep the service operational nearly all the time - we have contingencies like backups and alternative service providers in place in case one of our third-party providers encounters an issue (e.g., with sending out emails).

If you have any questions about any of this, please contact us

Terms and Conditions

These Terms and Conditions ("Terms" or "Terms and Conditions") govern your use of this website, www.bookable.page (the "Site"), your use of the booking service offered through the Site ("Service") and your relationship with Big Bear Little Goose Ltd ("we", "us" or "Bookable.page"). Please read these Terms carefully as they affect your rights and liabilities under the law.

If you do not agree to these Terms and Conditions, please do not use the Service or the Site, or register as a member.

Please also see our Privacy and Data Protection Notice for information about how we collect and use your personal data.

1. 1. Introduction

   1. 1.1. This Site provides access to an online scheduling and booking system, available to the public for personal and enterprise use, offering registered members a platform for scheduling and booking appointments and meetings.
   2. 1.2. These Terms will apply to subscribers, registered members, and those who simply view the Site ("you").
   3. 1.3. By using the Site and the Service, you agree to be bound by these Terms and Conditions in full.
   4. 1.4. You are responsible for ensuring that all persons who access the Site or the Service through your internet connection are aware of these Terms and Conditions and comply with them.
   5. 1.5. If you are accepting these Terms and Conditions on behalf of an enterprise, organisation, or business, you agree and accept that these Terms and Conditions will be binding on all personnel who use the Service or the Site on behalf of that enterprise, organisation, or business.
   6. 1.6. Please note that these Terms and Conditions may be amended from time to time. Notification of any changes will be made by us posting new Terms onto the Site. By continuing to use the Service, you confirm that you accept the current Terms and Conditions in full at the time you use the Service. If you do not accept the varied Terms and Conditions, you must cancel your registration or subscription within 30 days of such change being made, and the previous Terms will continue to apply pending termination. If you continue to use the Service without notifying us of your objections within 30 days, you will be deemed to have accepted the varied Terms and Conditions.

2. 2. Registration

   1. 2.1. You can view the Site without registration and you can make bookings with our registered and subscribed members without registration.
   2. 2.2. If you wish to access the Service for scheduling appointments or meetings, you will need to register and open an account.
   3. 2.3. When you register as a member, we will ask for some of your personal information. Any personal information you provide will be handled according to our Privacy and Data Protection Notice.
   4. 2.4. If you register as a member, you have the option to enter your email address. To prevent fraud, you must keep the password for this email address confidential and not share it with anyone. If you suspect someone else has access to your inbox, you should notify us immediately.
   5. 2.5. You can also gain authorized access to your account by first logging into another service we partner with, such as Google. To prevent fraud, you must keep all passwords and other access details for these third-party services confidential and not share them with anyone. If you suspect anyone has access to any of your third-party services that we link to, you should notify us immediately.
   6. 2.6. If we believe there is likely to be a breach of security or misuse of the Service or the Site through your account or unauthorized access to your inbox or one of your third-party services that we link to, we may require you to change your passwords with your other suppliers, or we may suspend your account. Until you have changed all your passwords or we have reactivated your account, you will not be able to access the Service.
   7. 2.7. You agree that all information you supply to us will be accurate, complete, and kept up to date at all times. We may use the information provided to contact you.
   8. 2.8. We allow for more than one membership (e.g., if you have more than one business), but you are not entitled to impersonate anyone else or provide misleading information in operating an account.
   9. 2.9. We reserve the right to cancel your membership at any time and for any reason.

3. 3. Subscription

   1. 3.1. Certain functionality or facilities may only be available to registered members who have agreed to subscribe to the Site and Service ("Subscribers").
   2. 3.2. We currently offer a lifetime plan. We reserve the right to add or remove services and functionality from any plan or to add or remove plans. We also reserve the right to change our subscription periods. When we change our subscription plans or periods, you will be entitled to keep your existing subscription until the end of your then-current subscription period, after which you will need to subscribe on the new basis.
   3. 3.3. If you choose to change your subscription plan to a shorter subscription period and have already paid sums in advance, we will hold such fees as a credit on your account, to be used against any sums owed by you under the new subscription plan. You will not be entitled to any refund or other cash in kind for such credit. If your subscription is terminated and there is unused credit remaining on your account, you will have 12 months from the termination of your subscription to use the credit against a new subscription plan. After this period, we reserve the right to expire any remaining credit on your account and to delete your account and its associated data without notice or further responsibility to you. You will not be entitled to any refund or other cash in kind for such credit.
   4. 3.4. We may (at our sole discretion and for a determined period) allow you to maintain a Legacy Pricing plan after a pricing change has been implemented (a "legacy pricing right"). This legacy pricing right will only apply until you cancel your account or let it lapse, after which you may not recover the legacy pricing right. If we have allowed you to benefit from a legacy pricing right, we may notify you at any time that it will terminate on a given date, effective from the end of a subscription period.
   5. 3.5. We may offer a free trial period during which we allow you, for a limited period, to access functionality usually only available to subscribers. Once the trial period ends, if you do not take out a subscription, we reserve the right to withdraw your access to the Service. At our sole discretion, we may add or remove any feature or functionality from the free trial period subscription, extend any trial period (e.g., as part of a special offering or other circumstances), or terminate any trial period at any time, with no further obligation or responsibility to you under these Terms.
   6. 3.6. Please note that if you fail to pay any subscription fees due, we have the right to suspend your access to the Service immediately.
   7. 3.7. If any fees paid or payable by you for your subscription are subsequently disputed by your bank or card provider and withdrawn from us by way of a chargeback or otherwise, we have the right to suspend your access to the Service immediately.

4. 4. Account Restrictions

   1. 4.1. You may not use your account or subscription to license, distribute, resell, or package our services to any third party, directly or indirectly, nor use Bookable.page to facilitate or provide any similar service to any third party.
   2. 4.2. If you provide a service to third-party businesses or organisations (your "Clients") and wish to set up or facilitate the provision of our Service on your Client's behalf (e.g., configuring our Service as part of a bundle of other services), you are only entitled to do so as the duly authorised agent for that Client. You must set up a separate account for each Client and may not aggregate or combine more than one Client in any account. By accepting these Terms and Conditions, you agree that you have the authority to bind your Clients to these Terms and Conditions.
   3. 4.3. If you are administering one or more accounts on behalf of your Clients, employees, or staff as their duly authorised agent, we may (at our sole discretion) provide additional tools to aggregate or link the different accounts together (e.g., an administration console). These arrangements will assist you in your role as a duly authorised agent for your Client, or to manage the accounts of your employees or staff.
   4. 4.4. The restrictions in this clause 2 and otherwise in these Terms and Conditions apply to all subscription plans.
   5. 4.5. Certain subscription plans will allow for a limited number of separate accounts to be linked to one master administrator subscription holder, and for all the accounts under that subscription to benefit from certain upgraded features. Unless otherwise agreed, the applicable email addresses in respect of all accounts linked to a single subscription must be part of the same internet domain (i.e., identified by email addresses that end with the same text after the @ symbol).
   6. 4.6. If you subscribe to any subscription plan that allows for linked accounts, you, as the subscription holder, will be responsible and liable for all activity concerning each of those accounts and agree to ensure that any personnel accessing or using those accounts comply with these Terms and Conditions.

5. 5. Scheduling and Bookings

   1. 5.1. The Service connects with a third-party calendar account (e.g., Google Calendar) and communicates via email. To use the Service, you need a supported third-party calendar account and an email account. Both accounts must be active and regularly monitored to ensure the Service works effectively.
   2. 5.2. To make bookings using the Service, provide a link to your Bookable.page booking pages to your prospective customer or meeting attendee ("Customer"). You can share the booking pages by sending a URL (e.g., via email) or embedding the Profile into a separate webpage.
   3. 5.3. The Service extracts availability information from your third-party calendar account and displays it to the Customer, who can then select an appointment time from a live calendar on the Site.
   4. 5.4. You can opt to send confirmation, reminder, and follow-up emails to the Customer.
   5. 5.5. Our system sends emails on your behalf using a third-party provider to maintain a high reputation with ISPs for transactional email management. However, we cannot guarantee that emails won't be blocked by spam filters, bounced, or undelivered.
   6. 5.6. Enhanced services may allow the Customer to complete a booking form, provide additional information before the booking, and make payments to finalize the booking.
   7. 5.7. The Service is automated, making the availability data from your linked third-party calendar account accessible to Customers without external verification. We are not responsible for the accuracy of the third-party calendar information or for your failure to monitor your email account for booking requests. When you confirm a booking, the Service will update the third-party calendar account automatically.

6. 6. Acceptable Use Policy

   1. 6.1. The Service and Site are intended for legitimate and ethical business, charitable, professional, and social purposes. Do not use the Service or the Site for any illegal, unethical, or immoral purposes. We reserve the right to remove any account at our discretion at any time, without providing reasons, if we suspect that an account is operating in breach of our acceptable use policy as outlined in clauses 6, 7, 8, and 9.
   2. 6.2. We grant you a limited license to access and use the Site and the Service personally, but not to download (other than page caching) or modify the Site or any software used to operate the Service, or any part of it, except with our express written consent.
   3. 6.3. You agree not to release, publish, or distribute any defamatory, offensive, or derogatory comments about us or the Service (whether via the Service or otherwise) that we consider malicious and false, beyond a reasonable evaluation of our product and Service.
   4. 6.4. You agree not to:
      1. 6.4.1. solicit login information or access an account belonging to someone else.
      2. 6.4.2. bully, intimidate, or harass any user of the Site or the Service.
      3. 6.4.3. engage in any unlawful, misleading, malicious, or discriminatory activity using the Service or the Site.
      4. 6.4.4. use the Service or the Site for any business or service that we deem illegal, offensive, or potentially harmful financially, emotionally, or psychologically.
      5. 6.4.5. suggest, express, or imply that your statements are endorsed by us.
      6. 6.4.6. impersonate any other person, whether or not they are a user of the Site or the Service.

7. 7. Content

   1. 7.1. The Service allows certain subscribers to create content for distribution by the Service. For example, users can customize the booking form for their account or the email communications sent to Customers by the Service. Any content distributed by or integrated with the Service (e.g., placing a Bookable.page hyperlink within your content), referred to as "Content" in these Terms, must comply with our content standards outlined below:
   2. 7.2. You agree that any Content integrated with or distributed by the Service will be your own creation or Content you are entitled to use and will not infringe on any intellectual property rights.
   3. 7.3. You are personally responsible for any Content you create. You will be liable for all claims relating to defamation, breach of intellectual property, privacy, or any other claim arising from your Content.
   4. 7.4. You agree that we are not responsible for the Content you create and you agree to assume responsibility for any claim we receive related to defamation, breach of intellectual property, privacy, or any other claim arising from your Content.
   5. 7.5. You agree not to publish any offensive, inaccurate, misleading, defamatory, fraudulent, or illegal Content.
   6. 7.6. You specifically agree not to use the Site or the Service to distribute any Content or promote any business or activity that:
      1. 7.6.1. promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual;
      2. 7.6.2. harasses any person or advocates harassment of any person;
      3. 7.6.3. displays or promotes pornographic or sexually explicit material of any kind;
      4. 7.6.4. engages in or promotes any conduct that is abusive, threatening, obscene, defamatory, or libellous;
      5. 7.6.5. is illegal, infringes intellectual property rights, defames any person, breaches confidentiality, or promotes any illegal activities;
      6. 7.6.6. promotes illegal or unauthorized copying of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacturer-installed copy-protection devices, or providing pirated music or links to pirated music files;
      7. 7.6.7. provides instructional information about illegal activities, such as making or buying illegal weapons, violating someone's privacy, or creating or providing computer viruses;
      8. 7.6.8. solicits passwords or personally identifying information from other users for commercial or unlawful purposes;
      9. 7.6.9. involves the transmission of "junk mail," "chain letters," unsolicited mass mailing, or "spamming";
      10. 7.6.10. promotes information that you know to be false or misleading;
      11. 7.6.11. contains personal information, e.g., names or contact details;
      12. 7.6.12. engages in stand-alone commercial activities and/or sales via the Service, such as contests, sweepstakes, barter, and advertising;
      13. 7.6.13. collects payment via the Service other than a booking fee for a bona fide professional, business, or commercial service;
      14. 7.6.14. involves the marketing, promotion, or operation of a ponzi scheme, pyramid scheme, or any multi-level marketing scheme or product;
      15. 7.6.15. involves the marketing, promotion, or operation of any cryptocurrency product or service, including participation in any proposed "initial coin offering" or "initial token offering"; or
      16. 7.6.16. involves the marketing, promotion, or operation of any investment or financial products or service or any other product or service where a customer or user risks financial loss (other than payment for a product or service).
   7. 7.7. By creating or integrating your Content with the Service, you agree that we are entitled to use such Content to deliver the Service. We reserve the right to remove any Content at any time and for any reason.

8. 8. Collection of Prohibited Data

   1. 8.1. We do not permit the use of the Service to store certain types of sensitive or financial data belonging to another individual without that individual's explicit permission. Such forms of data include any data defined as "special category" data under the EU GDPR/UK GDPR, financial, medical, or sensitive personal data, and other categories of data as we may notify you from time to time.
   2. 8.2. If it is brought to our attention by any means that you have been using the Service to store prohibited data, we reserve the right to remove the data in question from the Site immediately without notice to you. If necessary, we may delete your account and deny you access to the Service, though we will use reasonable endeavors to notify you in advance.

9. 9. Viruses, Hacking, and Other Offenses

   1. 9.1. You agree not to upload any files or post, distribute, or publish any files on the Site or using the Service that contain viruses, corrupted files, malicious code, or any other similar software or programs that may damage another's computer.
   2. 9.2. You must not misuse our Site or the Service by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Site or the Service, the server on which our Site is stored, or any server, computer, or database connected to the Site or Service. You must not attack our Site or the Service via a denial-of-service attack or a distributed denial-of-service attack.
   3. 9.3. Breaching this provision would constitute a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity. In the event of such a breach, your membership and right to use our Site will cease immediately.
   4. 9.4. We will not be liable for any loss or damage caused by viruses, a distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our Site or the Service, or your downloading of any material posted on it or on any website linked to it.

10. 10. Availability

    1. 10.1. Although we aim to offer you the best service possible, we make no promise that our Service will meet your requirements. We cannot guarantee that the Service will be fault-free. If a fault occurs with the Site or the Service, you should report it to us and we will attempt to correct the fault as soon as we reasonably can.
    2. 10.2. Although we strive for the Service to be available as and when you need it, we do not guarantee 100% availability. For instance, there may be occasions where our third-party partners impose certain limitations and restrictions on calendar event creation (such as "quota limits"), or if you are attempting to make a high volume of bookings simultaneously, your access to the Service may be restricted. Such restrictions or limitations shall not constitute a breach by us of these Terms.
    3. 10.3. Your access to the Service may occasionally be restricted or interrupted to allow for repairs, maintenance, the introduction of new facilities or services, or due to reasons beyond our control (such as a denial of service attack). We will attempt to restore the service as soon as we reasonably can. Access to the Site may be restricted whether or not you have registered with us. Any such restrictions or interruptions shall not constitute a breach by us of these Terms.

11. 11. Our Liability

    1. 11.1. We will manage the Site and the Service with the reasonable care and expertise expected from an online service provider. Our services do not include comprehensive monitoring or oversight of Content, Site membership, or verification of your availability or booking details.
    2. 11.2. Our liability is limited to the maximum extent allowed by law.
    3. 11.3. We will not be liable for any unavailability of the Service or the Site as described in clause 10.
    4. 11.4. The Service might allow members to share Content and use the Service without extensive monitoring. While we have systems to enable users and third parties to report misuse, harassment, or the distribution of offensive, inaccurate, misleading, defamatory, fraudulent, or illegal Content, we do not guarantee oversight or monitoring. If we receive a valid report of abuse or violation of these Terms in accordance with clause 15, we will try to address the issue and may delete the relevant account and/or remove inappropriate content as soon as possible.
    5. 11.5. We are not liable for any business, financial, or economic losses, or for any consequential or indirect losses (such as loss of reputation, profit, or opportunity) resulting from your use of the Site, whether such losses are due to our negligence or otherwise. We are also not liable if Content you have posted and stored on the Site is lost, corrupted, or damaged.
    6. 11.6. We will not be liable to free users of the Service or to Customers using the Service for bookings. Our liability to subscribers is limited to a maximum of one month’s subscription charges.
    7. 11.7. Nothing in these Terms will limit our liability for fraud or for death or personal injury resulting from our negligence.
    8. 11.8. If you have a dispute with any other user of our Service due to their use of the Service, you agree to handle such disputes independently of us, and you release us from all claims, liabilities, and damages arising from any such disputes.

12. 12. Cancellation and Termination

    1. 12.1. To cancel a subscription plan, you can:
       1. 12.1.1. Go to your account’s billing page, select "Cancel subscription" and follow the onscreen instructions; or
       2. 12.1.2. Contact us to request cancellation of your subscription on your behalf.
    2. 12.2. After canceling your subscription via any of the above methods, you will not incur further charges under your subscription plan. Any remaining time on your paid subscription will allow continued access to paid features until the expiration date unless you request immediate removal of these features. No automatic refunds or credits will be provided for unused periods (see paragraphs 12.5-12.8 below for our refund policy). Once this period ends, any paid features enabled by your terminated subscription will cease functioning, which may affect your booking page until you remove those features.
    3. 12.3. If you use the Service through an account paid for by another organization based on a separate agreement between us and the organization, we reserve the right to cancel or suspend your account if the organization defaults on payment or other obligations under its agreement with us. Your account will expire upon the termination or expiration of our agreement with that organization.
    4. 12.4. To terminate your membership by deleting your account, you can:
       1. 12.4.1. Go to your account settings, select "Delete account" and follow the onscreen instructions; or
       2. 12.4.2. Contact us to request deletion of your account on your behalf.
    5. 12.5. Upon receiving a request to terminate your membership via the methods above, we will delete your account and any associated data. Note that once your membership is terminated, we cannot recover any of the deleted data.
    6. 12.6. The following actions do not count as a request to cancel your paid subscription or terminate your membership:
       1. 12.6.1. Deleting or taking offline one or more profiles from your account; or
       2. 12.6.2. Setting a "fixed end date" on one or more profiles on your account; or
       3. 12.6.3. Unlinking one or more calendars from your account; or
       4. 12.6.4. De-authorizing one or more calendar accounts integrated with your account; or
       5. 12.6.5. Lack of bookings or activity on your account.
    7. 12.7. We may terminate your membership immediately without notice if we believe you have breached these Terms. In such cases, your account will be deleted and access to the Service will be revoked.
    8. 12.8. We may suspend your account at any time while we investigate a suspected breach of these Terms. If your account is suspended, we will notify you and provide an opportunity to make representations. If we are not satisfied with your representations, we may proceed to terminate your account.
    9. 12.9. If you cancel a subscription plan within 30 days of your initial subscription date, we will refund the full amount of any payments made.
    10. 12.10. If you cancel a subscription plan more than 30 days after your initial subscription date, you will not receive a refund for any advance payments made.
    11. 12.11. In exceptional cases, Bookable.page may issue a refund beyond our standard policy. We reserve the right to charge an administration fee of $20 or one month’s subscription fee, whichever is higher.
    12. 12.12. If your subscription is terminated and you do not reinstate or purchase an alternative subscription within twelve months, we reserve the right to expire any remaining credit on your account and delete your account and associated data without notice.

13. 13. Data Protection

    1. 13.1. In this clause, the terms "Controller", "Processor", "Data Subject", and "processing" will have the meanings defined in the EU GDPR/UK GDPR.
    2. 13.2. Please ensure that all personal information you provide is accurate, current, and complete.
    3. 13.3. Any information collected by the Service where we act as the Controller (such as login or contact information for our customers or subscribers) will be handled according to our Privacy and Data Protection Notice.
    4. 13.4. For the purposes of the EU GDPR/UK GDPR, you are the Controller of any data related to calendar appointments or other personal data submitted via the Service ("Subscriber Personal Data"), and we are the Processor. Note that calendar data may also be stored by third-party calendar services (e.g., Google Calendar) under their own privacy terms. Both you and we agree to comply with applicable data protection laws regarding the processing of Subscriber Personal Data.
    5. 13.5. If we act as a Processor, our standard Data Processing Agreement ("DPA") governs how we collect and process Subscriber Personal Data. A copy of our DPA is available here. The DPA outlines the scope, nature, and purpose of data processing, the duration, types of personal data, data subjects, and contract terms required by Article 28 of the EU GDPR/UK GDPR.
    6. 13.6. You agree that the DPA is incorporated into each contract between us and you, the account holder.

14. 14. Intellectual Property

    1. 14.1. By providing Content for distribution through the Service, you grant us a royalty-free, irrevocable license for the duration of your use of the Service to utilize such Content to deliver the Service to you.
    2. 14.2. The Site's format and content are protected by UK and international copyright laws. We reserve all rights related to our copyright, whether owned or licensed, and all rights to our registered and unregistered trademarks (whether owned or licensed) appearing on this Site.
    3. 14.3. The Site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for commercial purposes without our express written consent. You may not systematically extract and/or reuse parts of the Site's content without our express written permission. Specifically, you may not use data mining, robots, or similar data extraction tools to collect substantial parts of the Site without our express written consent.
    4. 14.4. All rights to our copyright, trademarks and trading styles are fully reserved.

15. 15. Notice, Take-Down, and Suspension

    1. 15.1. We will strive to delete accounts that are used in violation of our Terms and Conditions and to identify and remove Content that is defamatory or infringes on intellectual property rights when notified. However, we cannot be held responsible if you fail to provide the necessary information.
    2. 15.2. If you believe an account is being misused or that any Content distributed through the Service is defamatory or infringes intellectual property rights, you should inform us here in writing. Please send your notice by post to Big Bear Little Goose Ltd, Sussex Innovation Centre, Science Park Square, Brighton, East Sussex, England, BN1 9SB, and include:
       1. 15.2.1. Your full name and contact information, including postal address, phone number, and email address;
       2. 15.2.2. The exact URL where the defamatory or infringing Content can be found;
       3. 15.2.3. The Content you believe is defamatory or infringes intellectual property rights;
       4. 15.2.4. The reasons why you think the Content is defamatory or infringes intellectual property rights;
       5. 15.2.5. A statement confirming that you are authorized to act on behalf of the claimant or rights holders; and
       6. 15.2.6. A signed declaration affirming the truthfulness of the information provided in the notice.
    3. 15.3. Any statements made under this clause 15 may be used in legal proceedings.

16. 16. International Use

    1. 16.1. You must comply with all applicable foreign and local laws and regulations that apply to your use of our Site, regardless of your physical location, including, but not limited to, consumer protection laws and export control regulations.

17. 17. General

    1. 17.1. These terms are governed by and interpreted in accordance with the laws of England and Wales. Both parties agree to submit to the non-exclusive jurisdiction of the English courts.
    2. 17.2. If you violate these terms and we choose not to take immediate action or fail to act, we still retain the right to enforce our rights and remedies for any subsequent breaches.
    3. 17.3. We are not liable for any breaches of these Terms and Conditions caused by circumstances beyond our reasonable control.
    4. 17.4. We may make reasonable changes to the format of the Site, the services provided, or the Site's content at any time without prior notice.